PayPacket Limited,
2nd Floor,
The Hub,
40 Friar Lane,
NG1 6DQ.

Company Registered in England & Wales.
Reg. No. 5592310

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you’re in good company

Find out more Get in touch



you’re in good company

Find out more Get in touch



you’re in good company

Find out more Get in touch


How we can help you

With PayPacket, you’re in good company. If you receive a direct payment for your care and are looking to employ a Personal Assistant or Carer, join our 8,000 Service Users who choose us to manage their Payroll and Pension needs.

Our Promise To You

We promise to respond quickly to any enquiries and deliver positive outcomes for all.

We remove any stress involved with employing individuals to provide your care. We are fully transparent. We provide clear pricing with no hidden fees and provide an itemised breakdown of everything our service users are paying for. This gives absolute peace of mind with no unexpected surprises.

In the unlikely event that there is an issue we will work fast to deliver a positive outcome. Our aim is to provide a resolution on the same day.

If this is not possible (due to a third party being involved) we will clearly set out when we will come back to you with regular updates until it is resolved.

99% Satisfaction Rate

Free Unlimited Support

Fully transparent. No hidden surprises

We ensure 100% legislative compliance for you

What our service users say...

Our Unwavering Support, Every Step of the Way!

At PayPacket, we believe in more than just processing payroll and pension payments for our service users who receive a direct payment for their care. We're your partners in ensuring a seamless and stress-free journey through the entire process. From the moment our users engage with PayPacket to the completion of each payment, our dedicated support team is just a FREEPHONE call away 0800 8488998.


Comprehensive End-to-End Assistance:

From initial setup to the final payslip, we're with you every step of the way. No question is too small; no challenge too big.


Freephone Support, Every Day:

Our expert support team is available on the phone for free, Monday to Friday, 8.30am – 5.00pm. Simply call our FREEPHONE number 0800 8488998.


Personalised Guidance:

Your direct payment payroll and pension needs deserve a tailored approach. Our support is not just about fixing issues; it's about understanding you and your needs and providing guidance that matters.

Contact Us

Message us directly using
the form below.

Simply provide your contact details in the form below and a member of our team will be in touch within 15 minutes during office hours.

How would you like to be contacted?

Call our
0800 848 8998

Our dedicated UK based team are here and ready to assist you from 8.30am – 5.00pm, Monday to Friday.

We answer over 1,000 calls every week. Our aim is to always to answer your call in three rings. If you prefer to communicate by email, rest assured we will respond to you within a 24-hour window.
Get in touch