PayPacket Limited,
2nd Floor,
The Hub,
40 Friar Lane,
NG1 6DQ.

Company Registered in England & Wales.
Reg. No. 5592310

Accessibility Tools


local authorities

Find out more Get in touch



local authorities

Find out more Get in touch


As a trusted payroll partner to over 50 Local Authorities we understand how important it is to deliver a seamless and effective Payroll and Direct Payment service to your community.

Our team of experts focused on service and solutions, it is our mission to provide an exceptional payroll and pension provision service to those needing care that can be relied on. No mistakes. No headaches.

Our dedicated FREEPHONE number and exceptional customer care experience means that those needing to employ a carer or PA will always choose PayPacket as their first port of call. They trust us to deliver on our promise. We don’t let them down.

With over 100 years’ experience in this sector, we have the largest and longest-established team of experts in our field. We continue to grow year on year to better serve our community. 

How we can help you

Why Choose PayPacket?

Seamless Payroll Support for Your Service Users

At PayPacket, we believe in more than just processing payroll and pension payments for our service users; we're committed partners in their journey toward financial ease. When it comes to the payroll and pension process, we want to assure Local Authorities that we’re the first point of contact for their service users.


Direct Support for Service Users:

We understand the challenges service users may face. That's why PayPacket encourages and facilitates direct communication. Service users can and will contact us for any assistance they need.


Seamless Journey, Stress-Free Process:

Our commitment goes beyond processing payroll and pension payments. We're partners in ensuring a seamless and stress-free experience from the moment a service user engages with PayPacket to the completion of each payroll cycle.


Dedicated Support, Every Step of the Way:

PayPacket's dedicated support is just a call away. We're not just here to solve problems; we’re here to anticipate needs and provide proactive guidance.


Making Life Easier for Local Authorities:

By empowering service users to connect directly with PayPacket, we aim to alleviate the burden on Local Authorities. We believe in streamlining processes, making your administrative tasks more efficient.

How It Works:

Service User Engagement:

PayPacket encourages service users to reach out directly to our expert team.

Dedicated Support:

Our support team is available for service users via our FREEPHONE 0800 8488998 Monday – Friday, 8.30am – 5.00pm or via email ensuring their journey is smooth and stress-free.

With a stellar 99% service user satisfaction rate, we’ve built a reputation for excellence and reliability that you can trust. Our commitment to simplifying payroll and pensions administration and ensuring the well-being of your community is at the heart of everything we do.

Ready to learn more about how PayPacket can transform your Payroll and Direct Payment services?

Get in touch with our team today on 0800 8488998.

Managed Bank Accounts

Making Direct Payments Financially Inclusive

Our Managed Account Services makes your financial management totally transparent and secure. We provide every one of our Service Users with an individual bank account and online access to our dedicated user portal.

Here users can view bank statements in real time, with no need to rely on excel spreadsheets and third party account reconciliations


Call our
0800 848 8998

Our dedicated UK based team are here and ready to assist you from 8.30am – 5.00pm, Monday to Friday.

We answer over 1,000 calls every week. Our aim is to always to answer your call in three rings. If you prefer to communicate by email, rest assured we will respond to you within a 24-hour window.
Get in touch