How we can help you
Our Promise To You
We promise to respond quickly to any enquiries and deliver positive outcomes for all.
We remove any stress involved with employing individuals to provide your care. We are fully transparent. We provide clear pricing with no hidden fees and provide an itemised breakdown of everything our service users are paying for. This gives absolute peace of mind with no unexpected surprises.
In the unlikely event that there is an issue we will work fast to deliver a positive outcome. Our aim is to provide a resolution on the same day.
If this is not possible (due to a third party being involved) we will clearly set out when we will come back to you with regular updates until it is resolved.
99% Satisfaction Rate
Free Unlimited Support
Fully transparent. No hidden surprises
We ensure 100% legislative compliance for you
What our service users say...
I have used PayPacket for a number of years now, to do the payroll for our PAs. They have always provided an efficient, helpful and prompt service, and in particular through the Covid pandemic. I totally recommend them.
Wendy JamesI find it really easy using Paypacket for my staffs wages, and queries are quickly and efficiently dealt with, always someone at the end of the phone and staff will do everything possible to help you
Sarah PybusPaypacket have been really helpful to me. They have helped me set everything up for my pa for my son and if I have any questions it’s so easy to call them and anyone is happy to help
Michelle CrowsonIncredible customer service! Constantly able to answer queries with speed and manners! Efficient wage slips and good communication!
Scott BryantFast and easy communication, no fuss support and a helpline that is answered promptly. Makes managing a direct payments account hassle free.
Frances HallFirst class service and support. Always quick to answer any queries, they take all the admin stress away from you as an employer.
Lorna HunterPaypacket are a wonderful company who save me the headache of payroll issues. Any queries I have are dealt with efficiently and I couldn’t recommend them more!
Tracey HammonMake life easy for small employer and always answer phone quickly and helpfully.
Sandra WebberI have used PayPacket for many years. I have never found them to be anything but professional, knowledgeable, and no errors made.
Erica HookSince moving to Pay Packet it has been great – they are really on the ball. We have had really great support and all you have to do is give them a call!
Service User, LutonOur Unwavering Support, Every Step of the Way!
At PayPacket, we believe in more than just processing payroll and pension payments for our service users who receive a direct payment for their care. We're your partners in ensuring a seamless and stress-free journey through the entire process. From the moment our users engage with PayPacket to the completion of each payment, our dedicated support team is just a FREEPHONE call away 0800 8488998.
1
Comprehensive End-to-End Assistance:
From initial setup to the final payslip, we're with you every step of the way. No question is too small; no challenge too big.
2
Freephone Support, Every Day:
Our expert support team is available on the phone for free, Monday to Friday, 8.30am – 5.00pm. Simply call our FREEPHONE number 0800 8488998.
3
Personalised Guidance:
Your payroll and pension needs deserve a tailored approach. Our support is not just about fixing issues; it's about understanding you and your needs and providing guidance that matters.
Employing your own personal assistant or carer doesn’t have to be daunting.
Being an employer for your own care means you are directly hiring a carer or personal assistant (PA) which makes you responsible for employer obligations such as HMRC registration, operating a PAYE payroll scheme, arranging a workplace pension, paying at least the minimum wage, and arranging Employer’s Liability Insurance. You will need a contract of employment with your carer, detailing terms like pay, hours, holiday, and sick leave.
When it comes to payroll PayPacket are experts and will take the worry and the stress out of being an employer. We are a dedicated Payroll, Pensions and Managed Bank Account Service provider and we currently support approx. 8500 service users and pay over 2500 plus PA’s / Carers each week.
We will take care of everything for you and can provide the following services:
1
End to End Service
this means we process the timesheets and pay the Carer/PA’s directly; this service is a fully end to end service as we will pay the Carer’s, deal with all liabilities such as TAX, NI and Pensions.
2
Payslip only Service
this means we can process the timesheets and send payslips to you so you can pay the PA directly, giving choice and control of paying the Carer/PA yourself, if you choose this option we can still manage the payment of any Liabilities.
3
Managed Bank Account (Third Party Accounts)
PayPacket offer a Managed Bank Account / Third Party Account option; this is opened by us in your name or a nominated person and can be used to pay PAs/Careers or invoices
Contact Us
Message us directly using
the form below.
Simply provide your contact details in the form below and a member of our team will be in touch within 15 minutes during office hours.
Call our
FREEPHONE number
0800 848 8998
Our dedicated UK based team are here and ready to assist you from 8.30am – 5.00pm, Monday to Friday.
We answer over 1,000 calls every week. Our aim is to always to answer your call in three rings. If you prefer to communicate by email, rest assured we will respond to you within a 24-hour window.
Get in touch