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PayPacket Limited,
2nd Floor,
The Hub,
40 Friar Lane,
Nottingham.
NG1 6DQ.

Company Registered in England & Wales.
Reg. No. 5592310

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local authorities

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Welcome

local authorities

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As a trusted payroll partner to over 50 Local Authorities we understand how important it is to deliver a seamless and effective Payroll and Direct Payment service to your community.

Our team of experts focused on service and solutions, it is our mission to provide an exceptional payroll and pension provision service to those needing care that can be relied on. No mistakes. No headaches.

Our dedicated FREEPHONE number and exceptional customer care experience means that those needing to employ a carer or PA will always choose PayPacket as their first port of call. They trust us to deliver on our promise. We don’t let them down.

With over 100 years’ experience in this sector, we have the largest and longest-established team of experts in our field. We continue to grow year on year to better serve our community. 

I am a big believer in recognising a good service when one is delivered and thought it would be amiss of me not to tell you what a good service PayPacket is providing to people who are directing their own support in Barnsley. From initial contact right through to the customers ease of experience your services has been excellent.

Barnsley MBC

Working in collaboration with Paypacket and their staff team makes our jobs so much easier. They are able to provide us with the back office support that ensures our clients accounts run smoothly. And when issues arise, as they will naturally do, the team are always available on the end of the phone, with the information and answers we need. Having a dedicated account officer and manager, gives us the reassurance that we can rely on them to support us with the changing demands of the service we provide.

Benjamin Chik, London Borough of Brent

In North Yorkshire, Paypacket has become a very popular choice for our Direct Payment recipients to receive support with all their payroll requirements. Their managed bank account service helps to reduce bureaucratic burdens and allows the opportunity for people with financially difficulties to retain choice and control to self-manage and direct their care and support. Their digital portal solutions make them a standout service.

Toya Bastow, North Yorkshire County Council

We really appreciate the personal touch which we receive from PayPacket. The timely responses from knowledgeable, helpful staff makes everything so much easier for us within our team. We also know from feedback from the citizens that we support that the PayPacket team treat them patiently and respectfully at all times.

Tony Mayles, Denbighshire County Council

Pay Packet are a great team to work with and we have only ever received polite, friendly and helpful interactions. The Customer Service Team have been understanding and supportive – to both us and our clients. They always take the time to fully understand the issue being raised which, even if they are unable to resolve it immediately, they do so in a timely manner

Direct Payment Finance Team, Luton Council

Wokingham Borough Council have been sign posting Direct Payment customers to Pay Packet since 2015. In December 2016 Jas and her team pulled out all the stops to help WBC engage with over 80 new customers due to our previous independent Accountant having to retire suddenly on medical grounds. Jas and her colleague came all the way from Nottingham for four visits to assist customers to transfer to their services. All applications and Payroll were set up ready for January 2017. Jas and her team are always there for support to all WBC customers and us in the Direct Payment Team. New referrals are dealt with within 24 hours. WBC rarely and I mean rarely have any customer complaints about Pay Packet services, on the rare occasion of which I can think of only three in all the years they are dealt with extremely quickly & resolved. We do have the opportunity to speak to other authorities from time to time, we always ensure to let them know that PayPacket is the Payroll Provider we sign post our customers to. It is so reassuring working with Jas and the team so we thank them very much for all their support and hard work.

Wokingham Council

In North Yorkshire, Paypacket has become a very popular choice for our Direct Payment recipients to receive support with all their payroll requirements. Their managed bank account service helps to reduce bureaucratic burdens and allows the opportunity for people with financially difficulties to retain choice and control to self-manage and direct their care and support. Their digital portal solutions make them a standout service.

North Yorkshire County Council

How we can help you

Why Choose PayPacket?

1

Expertise:

Benefit from our in-depth knowledge of payroll management and compliance.

2

Personalised Solutions:

We tailor our services to meet the unique needs of your local authority.

3

Empowerment:

Enable service users with greater control and flexibility over their direct payments.

4

Peace of Mind:

Rely on a trusted partner committed to the highest standards of security and confidentiality.

5

Audit Information:

We provide a full suite of audit reports as standard, free of charge.

Seamless Payroll Support for Your Service Users

At PayPacket, we believe in more than just processing payroll and pension payments for our service users; we're committed partners in their journey toward financial ease. When it comes to the payroll and pension process, we want to assure Local Authorities that we’re the first point of contact for their service users.

1

Direct Support for Service Users:

We understand the challenges service users may face. That's why PayPacket encourages and facilitates direct communication. Service users can and will contact us for any assistance they need.

2

Seamless Journey, Stress-Free Process:

Our commitment goes beyond processing payroll and pension payments. We're partners in ensuring a seamless and stress-free experience from the moment a service user engages with PayPacket to the completion of each payroll cycle.

3

Dedicated Support, Every Step of the Way:

PayPacket's dedicated support is just a call away. We're not just here to solve problems; we’re here to anticipate needs and provide proactive guidance.

4

Making Life Easier for Local Authorities:

By empowering service users to connect directly with PayPacket, we aim to alleviate the burden on Local Authorities. We believe in streamlining processes, making your administrative tasks more efficient.

How It Works:

Service User Engagement:

PayPacket encourages service users to reach out directly to our expert team.

Dedicated Support:

Our support team is available for service users via our FREEPHONE 0800 8488998 Monday – Friday, 8.30am – 5.00pm or via email ensuring their journey is smooth and stress-free.

With a stellar 99% service user satisfaction rate, we’ve built a reputation for excellence and reliability that you can trust. Our commitment to simplifying payroll and pensions administration and ensuring the well-being of your community is at the heart of everything we do.

Ready to learn more about how PayPacket can transform your Payroll and Direct Payment services?

Get in touch with our team today on 0800 8488998.

Managed Bank Accounts

Making Direct Payments Financially Inclusive

Our Managed Account Services makes your financial management totally transparent and secure. We provide every one of our Service Users with an individual bank account and online access to our dedicated user portal.

Here users can view bank statements in real time, with no need to rely on excel spreadsheets and third party account reconciliations

 

Call our
FREEPHONE number
0800 848 8998

Our dedicated UK based team are here and ready to assist you from 8.30am – 5.00pm, Monday to Friday.

We answer over 1,000 calls every week. Our aim is to always to answer your call in three rings. If you prefer to communicate by email, rest assured we will respond to you within a 24-hour window.
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