We work with local authorities, providers of support services and service users across the UK providing cost effective and professional support.
For those supporting Service Users.…….
Our experience is your peace of mind
We work nationwide and support a rapidly growing customer base of over 5,500 Service Users. Over 60 local authorities trust us to manage the payroll and pension needs of their clients.
Your font of all knowledge
Whatever questions you have about payroll and pensions our CIPP qualified people will have the answers.
This is all we do
We understand your clients’ needs and everything we do is designed to make the process simple and accessible. We are specialists and we have been doing this since 2005.
Our service users don’t handle cash
We provide much more than just a payslip. PAs/Carers are paid directly by us and we pay HMRC and their workplace pension scheme provider on behalf of Service Users too.
Removing the burden from you
Our service will save you time spent supporting Service Users. They will have their own 1-2-1 relationship with an administrator who will guide them every step of the way, from initial set up through to supporting them with their ongoing payroll and pension needs.
Documentation to make your life easy:
We provide simple ‘how to’ guides and an easy to follow application process that makes referring clients straightforward for you.
Clarity of pricing
With us your Service Users only pay when they use our service. There are no upfront setup costs and no hidden charges. There are no premium rate calls and everyone can call us for free.
Keeping everybody secure and compliant
We liaise with HMRC for Service Users and keep them compliant with payroll and pension legislation. All their personal and payroll information is securely stored in accordance with the General Data protection Regulations (GDPR).
“All systems go” for Pensions Auto Enrolment
We manage the workplace pension responsibilities for all our clients. All employers have a statutory obligation to provide a workplace pension from October 1st 2017 and our fully managed pension solution will ensure your Service User clients are compliant, removimg this big headache for you.
Your audits made simple
Our portal will give you online access to a comprehensive suite of real time payroll and pension data, making monitoring simple. At any time, you are only a click away from total visibility of the audit information you need and we can provide tailored reports to suit your requirements.
Making direct payments financially inclusive
Our Managed Account Services makes your financial management totally transparent and secure. We provide every Service User with an individual bank account and give you online access. You view bank statements in real time, with no need to rely on excel spreadsheets and third party account reconciliations.
Customer and Authority Feedback
100% of service users tell us they would recommend our service to someone else and over 85% rate our service as excellent. We have cases studies and testimonials that demonstrate how we exceed expectations of Service Users and Authorities alike.
For more information
To find out more call us on 0800 848 8998, alternatively complete our contact form and we will get in touch with you.