FAQs and Answers

Here are some of the frequently asked questions, we hope that you find them useful – should your question not be here you can call use on our freephone number 0800 848 8998 and we will answer your question straight away!

My Carer has lost their payslips and needs duplicates for a mortgage application, can you help with this?

My Carer is sick, are they entitled to Statutory Sick Pay?

I already use a different Payroll Agent but would like to use your services, how easy it to do this?

I’ve run out timesheets, how can I get some more?

I’m late sending in my timesheets, when will my Carer get paid?

How much holiday is my Carer entitled to?

My Carer is a pensioner and thinks they shouldn’t pay National Insurance, is this correct?

My Carer is pregnant, will she get maternity pay?

 

My Carer has lost their payslips and needs duplicates for a mortgage application, can you help with this?

Yes! We keep your payroll records securely so we can provide copies of any payslip we have produce for you in the past.

Back to top

My Carer is sick, are they entitled to Statutory Sick Pay?

You only need to pay SSP to an employee if they meet the qualifying conditions set out below.

Qualifying conditions:

An employee must meet all the following conditions to get SSP:
•    They must be your employee – and they’ll need to have done some work under their employment contract before going off sick.
•    They must be unable to work due to sickness for a period of at least 4 days (these days do not need to be working days)
•     The days they’re getting paid SSP for must be qualifying days – these are days they normally work.
•    Their earnings must be at least as much as the Lower Earnings Limit for National Insurance contributions (NICs). This is £102 a week for 2011-12.
•    They can’t have already received the maximum amount of SSP for the PIW – or for a series of linked PIWs (28 weeks).
•    They must have notified you about their sickness – either within your own time limit or within seven days.
•    They must give you evidence of their incapacity, if you require it.

If they meet all the qualifying conditions they will receive SSP at the following rates:
First  3 days of sickness £0.00 per day followed by £81.60 per week – this is paid at a daily rate so a person who works 6 days per week will receive £13.60 per day and a person who works 4 days per week will receive £20.40 per day.
You may be able to recover some or all of the SSP you pay to your Carer but this depends on the total National Insurance payable for all of your Carers. Call us on 0800 848 8998 to discuss this further.

Back to top

I already use a different Payroll Agent but would like to use your services, how easy it to do this?
We will require some information from your existing Payroll Agent but we should be able to get this directly from them; transferring to our service is really easy and we can make sure that the whole process happens smoothly for you and doesn’t interrupt your Carers payment cycle.

Back to top

I’ve run out timesheets, how can I get some more?

You can either download them here, or if you prefer call us on our freephone number 0800 848 8998 and we will post some out to you.

Back to top

I’m late sending in my timesheets, when will my Carer get paid?

We process payrolls every week so unlike other Payroll Agents we will not make your Carer wait until the next payroll period to receive their wages. We can process the timesheet on our next weeks payroll or if your Carer needs a payment urgently you can call us an we can make arrangements to pay them even quicker (this service may incur an additional charge to the standard payroll fee).

Back to top

How much holiday is my Carer entitled to?

Almost all workers above school leaving age – not just employees but also, for example casual workers – are entitled to 5.6 weeks paid holiday per leave year (28 days for a worker working a five-day week).
The 5.6 weeks is a minimum entitlement – you can choose to offer more.
You can count any days off for public or bank holidays towards a worker’s Statutory Holiday Entitlement – but only as long as you pay them for those days off.

Back to top

My Carer is a pensioner and thinks they shouldn’t pay National Insurance, is this correct?

Once someone is over State Pension age they don’t have to pay Class 1 or Class 2 National Insurance contributions if someone carries on working. They only have to pay them on any earnings that were due to be paid before they reached State Pension age. If someone stays in employment or self-employment after State Pension age they can apply for an Age Exception Certificate so that they don’t pay National Insurance contributions.
To apply for an Age Exemption Certificate your employee should telephone HMRC on 0845 302 1479

Back to top

My Carer is pregnant, will she get maternity pay?

If your employee is expecting a baby, she may be entitled to Statutory Maternity Pay (SMP). This replaces her normal earnings to help her take time off around the time of the birth. She also has a statutory right to a minimum amount of maternity leave.
Whether you have to pay SMP to an expectant employee depends on how long they’ve worked for you and how much they earn. They’ll have to provide you with evidence of when the baby is due and give you notice of when they want you to start paying their SMP.

If your employee is entitled to SMP we will be able to apply for funding for you so you have enough funds to be able to pay the SMP and pay another carer from your normal Direct Payment funding to cover her work whilst she is on maternity leave.

 

Back to top